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Re: Charter internet - lots of drops for others?

by Dan Kaiser

I have the same issues with Charter that John describes here in Dudley. We'll go a while without issues, then it will be a problem again for a few weeks. Just this past Saturday my wife had to cancel ESL classes she teaches from home due to inconsistent coverage. When calling Charter they say there isn't an outage, but someone in the local neighborhood group (two roads over from us) said a tech told him there was some equipment they were working on recently. I'm positive it isn't the router. And I'm pointed to OpenDNS servers. On Tue, Dec 8, 2020, 9:09 AM Randy Cole via WLUG <wlug(a)lists.wlug.org> wrote: > John, > When we had a customer-owned Motorola Sharkfin-style modem, which was > either Docsis 1.0 or pre-Docsis, Charter Communications dba Spectrum > started deliberately screwing with the connection; It would go down about > once a day, right around like 8PM or midnight, and you would have to > powercycle it and it would work. Finally called them, they wanted us to > upgrade to one of their cable modems, which they provide for "free". > Didn't send an email or a letter like a normal company would but forced you > to call them!! > > In our area they give you a www.hitrontech.com Docsys 3.1 eMTA EN2251 > PC15 modem with two telephone connectors and a theoretical battery-backup > connector (does anybody use the battery backup or have their cablemodem on > a UPS? Does it even work?) It's physically way larger than it should be. > All web pages, configuration, logs are disabled so the customer cannot > troubleshoot anything themselves. Can log in to your MySpectrum app and > "check the connection" which sometimes can wake the thing up when it is > disconnected. > > I've read on the internetzzz that you can have problems such as failing > analog amplifiers in their cable plant cause hard to diagnose intermittent > problems, and also that Docsis 3.1 is more sensitive to line quality than > Docsis 3.0. My biggest concerns include the rising price of their internet > service. > > --r > _______________________________________________ > WLUG mailing list -- wlug(a)lists.wlug.org > To unsubscribe send an email to wlug-leave(a)lists.wlug.org > Create Account: https://wlug.mailman3.com/accounts/signup/ > Change Settings: > https://wlug.mailman3.com/postorius/lists/wlug.lists.wlug.org/ > Web Forum/Archive: > https://wlug.mailman3.com/hyperkitty/list/wlug@lists.wlug.org/message/RBYX6… >

Dec. 8, 2020

Re: Charter internet - lots of drops for others?

by Michael Voorhis

I've had no problems with my Charter service. I run my own local DNS and all. I've got a DOCSIS3 cablemodem and an old Netgear router running OpenWRT. I've been pretty happy with the service, to be honest. --MCV. P.S. My ARRIS cablemodem doesn't respond at all on 192.168.100.1. The prior Surfboard unit did, though. I wondered what happened...

Dec. 7, 2020

Re: Charter internet - lots of drops for others?

by randyokc＠gmail.com

John, When we had a customer-owned Motorola Sharkfin-style modem, which was either Docsis 1.0 or pre-Docsis, Charter Communications dba Spectrum started deliberately screwing with the connection; It would go down about once a day, right around like 8PM or midnight, and you would have to powercycle it and it would work. Finally called them, they wanted us to upgrade to one of their cable modems, which they provide for "free". Didn't send an email or a letter like a normal company would but forced you to call them!! In our area they give you a www.hitrontech.com Docsys 3.1 eMTA EN2251 PC15 modem with two telephone connectors and a theoretical battery-backup connector (does anybody use the battery backup or have their cablemodem on a UPS? Does it even work?) It's physically way larger than it should be. All web pages, configuration, logs are disabled so the customer cannot troubleshoot anything themselves. Can log in to your MySpectrum app and "check the connection" which sometimes can wake the thing up when it is disconnected. I've read on the internetzzz that you can have problems such as failing analog amplifiers in their cable plant cause hard to diagnose intermittent problems, and also that Docsis 3.1 is more sensitive to line quality than Docsis 3.0. My biggest concerns include the rising price of their internet service. --r

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by Chuck Anderson

Does your modem actually lose sync with the head end during a 3-5 minute outage? You would see the US/DS lights go out for example, then start blinking as the modem tries to acquire a signal. If you have an ARRIS cable modem, you might be able to connect to 192.168.100.1 and get a statistics page and/or event log. Note that you may have to bypass any external router and connect directly to the cable modem to be able to communicate with it. Does your Cable TV also go out at the same time? What about Charter Voice (if you have that)? On Mon, Dec 07, 2020 at 02:30:20PM -0500, E Johnson wrote: > I’ve had this in more than one location. Usually worst in winter. It sounds > like water/ice in the hole, failing weatherproofing where the line in the > street connects to the line going to the local node box. The best > explanation one of their senior line techs was, that rain water eventually > works into a connector somewhere, which then in freezing/thawing situations > causes little micro outage glitches. > > If it’s this, then in a spell of dry, fair weather you won’t have this. > Worst after rain which then freezes. > > That is, it sounds like a LINE issue rather than something a housecall tech > has to fix. > > Can you get into your modem to see its recent event log? > > Liz J > > On Mon, Dec 7, 2020 at 14:10 John Stoffel via WLUG <wlug(a)lists.wlug.org> > wrote: > > > > > That's exactly what I do, all my internal machines points to my > > internal DNS server. > > > > It's not DNS as the problem, it's literally that the connection drops, > > I can't ping anything in the internet, etc. This recovers after 3-5 > > minutes on it's own, so I *strongly* suspect it's a Charter problem > > here in town (Boylston). > > > > I've had charter for probably close to 20 years, and this is by *far* > > the worst I've ever seen it here. I guess I'll also ask around in my > > Town FB group to see is anyone else is seeing these problems. > > > > John > > > > > > Chuck> Or just run your own fully recursive (not forwarding) DNS resolver > > on your own router... > > > > >> We have had Charter | Spectrum Internet for around 12 years. > > >> > > >> One thing I've noticed is their Charter Owned DNS servers are down (or > > really slow) a lot. > > >> > > >> When mine was down I found I could ping by IP number, but not by name. > > Consider pointing both your DNS servers elsewhere. Easy enough to test for > > a week. > > >> > > >> It's makes my home WiFi users happier. > > >> > > >> Joel > > >> > > >> On December 7, 2020 1:31:41 PM John Eismeier via WLUG < > > wlug(a)lists.wlug.org> wrote: > > >> > > >> > I have been using Charter/Spectrum all day without drops. I am > > working > > >> > in Worcster all day today. > > >> > > > >> > John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: > > >> > > > >> >> Hi all, > > >> >> > > >> >> Has anyone else with Charter/Spectrum noticed that they're seeing > > alot > > >> >> more short 2-5 minute outages with Spectrum? Basically it all drops, > > >> >> then a few minutes on my router (OPNsense 20.7.<latest> running on a > > >> >> PCengines.sh APU4d4) I get the exact same IP address renewed via > > >> >> DHCP. It's really really sucky and impacts the kids and myself > > >> >> working from home. > > >> >> > > >> >> Tried all kinds of things, but the damn thing keeps crapping out > > >> >> randomly. I need to get them to look at this, but even with their > > >> >> automated system, and hacving them reset the Cable Modem remotely, it > > >> >> still fails randomly. > > >> >> > > >> >> Cheers, > > >> >> John

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by E Johnson

I’ve had this in more than one location. Usually worst in winter. It sounds like water/ice in the hole, failing weatherproofing where the line in the street connects to the line going to the local node box. The best explanation one of their senior line techs was, that rain water eventually works into a connector somewhere, which then in freezing/thawing situations causes little micro outage glitches. If it’s this, then in a spell of dry, fair weather you won’t have this. Worst after rain which then freezes. That is, it sounds like a LINE issue rather than something a housecall tech has to fix. Can you get into your modem to see its recent event log? Liz J On Mon, Dec 7, 2020 at 14:10 John Stoffel via WLUG <wlug(a)lists.wlug.org> wrote: > > That's exactly what I do, all my internal machines points to my > internal DNS server. > > It's not DNS as the problem, it's literally that the connection drops, > I can't ping anything in the internet, etc. This recovers after 3-5 > minutes on it's own, so I *strongly* suspect it's a Charter problem > here in town (Boylston). > > I've had charter for probably close to 20 years, and this is by *far* > the worst I've ever seen it here. I guess I'll also ask around in my > Town FB group to see is anyone else is seeing these problems. > > John > > > Chuck> Or just run your own fully recursive (not forwarding) DNS resolver > on your own router... > > >> We have had Charter | Spectrum Internet for around 12 years. > >> > >> One thing I've noticed is their Charter Owned DNS servers are down (or > really slow) a lot. > >> > >> When mine was down I found I could ping by IP number, but not by name. > Consider pointing both your DNS servers elsewhere. Easy enough to test for > a week. > >> > >> It's makes my home WiFi users happier. > >> > >> Joel > >> > >> On December 7, 2020 1:31:41 PM John Eismeier via WLUG < > wlug(a)lists.wlug.org> wrote: > >> > >> > I have been using Charter/Spectrum all day without drops. I am > working > >> > in Worcster all day today. > >> > > >> > John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: > >> > > >> >> Hi all, > >> >> > >> >> Has anyone else with Charter/Spectrum noticed that they're seeing > alot > >> >> more short 2-5 minute outages with Spectrum? Basically it all drops, > >> >> then a few minutes on my router (OPNsense 20.7.<latest> running on a > >> >> PCengines.sh APU4d4) I get the exact same IP address renewed via > >> >> DHCP. It's really really sucky and impacts the kids and myself > >> >> working from home. > >> >> > >> >> Tried all kinds of things, but the damn thing keeps crapping out > >> >> randomly. I need to get them to look at this, but even with their > >> >> automated system, and hacving them reset the Cable Modem remotely, it > >> >> still fails randomly. > >> >> > >> >> Cheers, > >> >> John > _______________________________________________ > WLUG mailing list -- wlug(a)lists.wlug.org > To unsubscribe send an email to wlug-leave(a)lists.wlug.org > Create Account: https://wlug.mailman3.com/accounts/signup/ > Change Settings: > https://wlug.mailman3.com/postorius/lists/wlug.lists.wlug.org/ > Web Forum/Archive: > https://wlug.mailman3.com/hyperkitty/list/wlug@lists.wlug.org/message/HUA43… >

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by Steven Thibault

I had the exact problem when I moved to Spencer. After a month of frustration and debugging, I had a Spectrum tech come out, and after 30 seconds of describing the problem, he said, oh I’m almost certain that’s your modem and listed the model, make type, and off the top of his head. He replaced it and a few aging cable lines and I’ve been much better since. > On Dec 7, 2020, at 2:09 PM, John Stoffel via WLUG <wlug(a)lists.wlug.org> wrote: > > > That's exactly what I do, all my internal machines points to my > internal DNS server. > > It's not DNS as the problem, it's literally that the connection drops, > I can't ping anything in the internet, etc. This recovers after 3-5 > minutes on it's own, so I *strongly* suspect it's a Charter problem > here in town (Boylston). > > I've had charter for probably close to 20 years, and this is by *far* > the worst I've ever seen it here. I guess I'll also ask around in my > Town FB group to see is anyone else is seeing these problems. > > John > > > Chuck> Or just run your own fully recursive (not forwarding) DNS resolver on your own router... > >>> We have had Charter | Spectrum Internet for around 12 years. >>> >>> One thing I've noticed is their Charter Owned DNS servers are down (or really slow) a lot. >>> >>> When mine was down I found I could ping by IP number, but not by name. Consider pointing both your DNS servers elsewhere. Easy enough to test for a week. >>> >>> It's makes my home WiFi users happier. >>> >>> Joel >>> >>> On December 7, 2020 1:31:41 PM John Eismeier via WLUG <wlug(a)lists.wlug.org> wrote: >>> >>>> I have been using Charter/Spectrum all day without drops. I am working >>>> in Worcster all day today. >>>> >>>> John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: >>>> >>>>> Hi all, >>>>> >>>>> Has anyone else with Charter/Spectrum noticed that they're seeing alot >>>>> more short 2-5 minute outages with Spectrum? Basically it all drops, >>>>> then a few minutes on my router (OPNsense 20.7.<latest> running on a >>>>> PCengines.sh APU4d4) I get the exact same IP address renewed via >>>>> DHCP. It's really really sucky and impacts the kids and myself >>>>> working from home. >>>>> >>>>> Tried all kinds of things, but the damn thing keeps crapping out >>>>> randomly. I need to get them to look at this, but even with their >>>>> automated system, and hacving them reset the Cable Modem remotely, it >>>>> still fails randomly. >>>>> >>>>> Cheers, >>>>> John > _______________________________________________ > WLUG mailing list -- wlug(a)lists.wlug.org > To unsubscribe send an email to wlug-leave(a)lists.wlug.org > Create Account: https://wlug.mailman3.com/accounts/signup/ > Change Settings: https://wlug.mailman3.com/postorius/lists/wlug.lists.wlug.org/ > Web Forum/Archive: https://wlug.mailman3.com/hyperkitty/list/wlug@lists.wlug.org/message/HUA43…

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by Steven Thibault

I’ve been using an OPNsenser firewall on Charter Spectrum since I moved, and it was my only choice. I set up Unbound DNS to point to cloud flare’s DNS as a backup and its worked really well. Extra bonus, it supports a number of DNS Blacklists as well as custom ones for blocking adds, tracking,…,etc. Its a very granular way to manage your external access, The only down side is its not purely based on Linux but Free BSD. On the flip side, its web interface is really good, and you rarely if ever have two drop to the terminal after install. > On Dec 7, 2020, at 2:03 PM, Chuck Anderson via WLUG <wlug(a)lists.wlug.org> wrote: > > Or just run your own fully recursive (not forwarding) DNS resolver on your own router... > > On Mon, Dec 07, 2020 at 01:57:02PM -0500, Joel via WLUG wrote: >> We have had Charter | Spectrum Internet for around 12 years. >> >> One thing I've noticed is their Charter Owned DNS servers are down (or really slow) a lot. >> >> When mine was down I found I could ping by IP number, but not by name. Consider pointing both your DNS servers elsewhere. Easy enough to test for a week. >> >> It's makes my home WiFi users happier. >> >> Joel >> >> On December 7, 2020 1:31:41 PM John Eismeier via WLUG <wlug(a)lists.wlug.org> wrote: >> >>> I have been using Charter/Spectrum all day without drops. I am working >>> in Worcster all day today. >>> >>> John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: >>> >>>> Hi all, >>>> >>>> Has anyone else with Charter/Spectrum noticed that they're seeing alot >>>> more short 2-5 minute outages with Spectrum? Basically it all drops, >>>> then a few minutes on my router (OPNsense 20.7.<latest> running on a >>>> PCengines.sh APU4d4) I get the exact same IP address renewed via >>>> DHCP. It's really really sucky and impacts the kids and myself >>>> working from home. >>>> >>>> Tried all kinds of things, but the damn thing keeps crapping out >>>> randomly. I need to get them to look at this, but even with their >>>> automated system, and hacving them reset the Cable Modem remotely, it >>>> still fails randomly. >>>> >>>> Cheers, >>>> John > _______________________________________________ > WLUG mailing list -- wlug(a)lists.wlug.org > To unsubscribe send an email to wlug-leave(a)lists.wlug.org > Create Account: https://wlug.mailman3.com/accounts/signup/ <https://wlug.mailman3.com/accounts/signup/> > Change Settings: https://wlug.mailman3.com/postorius/lists/wlug.lists.wlug.org/ <https://wlug.mailman3.com/postorius/lists/wlug.lists.wlug.org/> > Web Forum/Archive: https://wlug.mailman3.com/hyperkitty/list/wlug@lists.wlug.org/message/PE7BM… <https://wlug.mailman3.com/hyperkitty/list/wlug@lists.wlug.org/message/PE7BM…>

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by John Stoffel

That's exactly what I do, all my internal machines points to my internal DNS server. It's not DNS as the problem, it's literally that the connection drops, I can't ping anything in the internet, etc. This recovers after 3-5 minutes on it's own, so I *strongly* suspect it's a Charter problem here in town (Boylston). I've had charter for probably close to 20 years, and this is by *far* the worst I've ever seen it here. I guess I'll also ask around in my Town FB group to see is anyone else is seeing these problems. John Chuck> Or just run your own fully recursive (not forwarding) DNS resolver on your own router... >> We have had Charter | Spectrum Internet for around 12 years. >> >> One thing I've noticed is their Charter Owned DNS servers are down (or really slow) a lot. >> >> When mine was down I found I could ping by IP number, but not by name. Consider pointing both your DNS servers elsewhere. Easy enough to test for a week. >> >> It's makes my home WiFi users happier. >> >> Joel >> >> On December 7, 2020 1:31:41 PM John Eismeier via WLUG <wlug(a)lists.wlug.org> wrote: >> >> > I have been using Charter/Spectrum all day without drops. I am working >> > in Worcster all day today. >> > >> > John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: >> > >> >> Hi all, >> >> >> >> Has anyone else with Charter/Spectrum noticed that they're seeing alot >> >> more short 2-5 minute outages with Spectrum? Basically it all drops, >> >> then a few minutes on my router (OPNsense 20.7.<latest> running on a >> >> PCengines.sh APU4d4) I get the exact same IP address renewed via >> >> DHCP. It's really really sucky and impacts the kids and myself >> >> working from home. >> >> >> >> Tried all kinds of things, but the damn thing keeps crapping out >> >> randomly. I need to get them to look at this, but even with their >> >> automated system, and hacving them reset the Cable Modem remotely, it >> >> still fails randomly. >> >> >> >> Cheers, >> >> John

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by Chuck Anderson

Or just run your own fully recursive (not forwarding) DNS resolver on your own router... On Mon, Dec 07, 2020 at 01:57:02PM -0500, Joel via WLUG wrote: > We have had Charter | Spectrum Internet for around 12 years. > > One thing I've noticed is their Charter Owned DNS servers are down (or really slow) a lot. > > When mine was down I found I could ping by IP number, but not by name. Consider pointing both your DNS servers elsewhere. Easy enough to test for a week. > > It's makes my home WiFi users happier. > > Joel > > On December 7, 2020 1:31:41 PM John Eismeier via WLUG <wlug(a)lists.wlug.org> wrote: > > > I have been using Charter/Spectrum all day without drops. I am working > > in Worcster all day today. > > > > John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: > > > >> Hi all, > >> > >> Has anyone else with Charter/Spectrum noticed that they're seeing alot > >> more short 2-5 minute outages with Spectrum? Basically it all drops, > >> then a few minutes on my router (OPNsense 20.7.<latest> running on a > >> PCengines.sh APU4d4) I get the exact same IP address renewed via > >> DHCP. It's really really sucky and impacts the kids and myself > >> working from home. > >> > >> Tried all kinds of things, but the damn thing keeps crapping out > >> randomly. I need to get them to look at this, but even with their > >> automated system, and hacving them reset the Cable Modem remotely, it > >> still fails randomly. > >> > >> Cheers, > >> John

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by Joel

We have had Charter | Spectrum Internet for around 12 years. One thing I've noticed is their Charter Owned DNS servers are down (or really slow) a lot. When mine was down I found I could ping by IP number, but not by name. Consider pointing both your DNS servers elsewhere. Easy enough to test for a week. It's makes my home WiFi users happier. Joel On December 7, 2020 1:31:41 PM John Eismeier via WLUG <wlug(a)lists.wlug.org> wrote: > I have been using Charter/Spectrum all day without drops. I am working > in Worcster all day today. > > John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: > >> Hi all, >> >> Has anyone else with Charter/Spectrum noticed that they're seeing alot >> more short 2-5 minute outages with Spectrum? Basically it all drops, >> then a few minutes on my router (OPNsense 20.7.<latest> running on a >> PCengines.sh APU4d4) I get the exact same IP address renewed via >> DHCP. It's really really sucky and impacts the kids and myself >> working from home. >> >> Tried all kinds of things, but the damn thing keeps crapping out >> randomly. I need to get them to look at this, but even with their >> automated system, and hacving them reset the Cable Modem remotely, it >> still fails randomly. >> >> Cheers, >> John >> _______________________________________________ >> WLUG mailing list -- wlug(a)lists.wlug.org >> To unsubscribe send an email to wlug-leave(a)lists.wlug.org >> Create Account: https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwlug.mail… >> Change Settings: https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwlug.mail… >> Web Forum/Archive: https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwlug.mail… > _______________________________________________ > WLUG mailing list -- wlug(a)lists.wlug.org > To unsubscribe send an email to wlug-leave(a)lists.wlug.org > Create Account: https://wlug.mailman3.com/accounts/signup/ > Change Settings: https://wlug.mailman3.com/postorius/lists/wlug.lists.wlug.org/ > Web Forum/Archive: https://wlug.mailman3.com/hyperkitty/list/wlug@lists.wlug.org/message/X2QWO…

Dec. 7, 2020