Does your modem actually lose sync with the head end during a 3-5 minute outage? You would see the US/DS lights go out for example, then start blinking as the modem tries to acquire a signal. If you have an ARRIS cable modem, you might be able to connect to 192.168.100.1 and get a statistics page and/or event log. Note that you may have to bypass any external router and connect directly to the cable modem to be able to communicate with it. Does your Cable TV also go out at the same time? What about Charter Voice (if you have that)? On Mon, Dec 07, 2020 at 02:30:20PM -0500, E Johnson wrote:
I’ve had this in more than one location. Usually worst in winter. It sounds like water/ice in the hole, failing weatherproofing where the line in the street connects to the line going to the local node box. The best explanation one of their senior line techs was, that rain water eventually works into a connector somewhere, which then in freezing/thawing situations causes little micro outage glitches.
If it’s this, then in a spell of dry, fair weather you won’t have this. Worst after rain which then freezes.
That is, it sounds like a LINE issue rather than something a housecall tech has to fix.
Can you get into your modem to see its recent event log?
Liz J
On Mon, Dec 7, 2020 at 14:10 John Stoffel via WLUG <wlug@lists.wlug.org> wrote:
That's exactly what I do, all my internal machines points to my internal DNS server.
It's not DNS as the problem, it's literally that the connection drops, I can't ping anything in the internet, etc. This recovers after 3-5 minutes on it's own, so I *strongly* suspect it's a Charter problem here in town (Boylston).
I've had charter for probably close to 20 years, and this is by *far* the worst I've ever seen it here. I guess I'll also ask around in my Town FB group to see is anyone else is seeing these problems.
John
Chuck> Or just run your own fully recursive (not forwarding) DNS resolver on your own router...
We have had Charter | Spectrum Internet for around 12 years.
One thing I've noticed is their Charter Owned DNS servers are down (or really slow) a lot.
When mine was down I found I could ping by IP number, but not by name. Consider pointing both your DNS servers elsewhere. Easy enough to test for a week.
It's makes my home WiFi users happier.
Joel
On December 7, 2020 1:31:41 PM John Eismeier via WLUG < wlug@lists.wlug.org> wrote:
I have been using Charter/Spectrum all day without drops. I am working in Worcster all day today.
John Stoffel via WLUG <wlug@lists.wlug.org> writes:
Hi all,
Has anyone else with Charter/Spectrum noticed that they're seeing alot more short 2-5 minute outages with Spectrum? Basically it all drops, then a few minutes on my router (OPNsense 20.7.<latest> running on a PCengines.sh APU4d4) I get the exact same IP address renewed via DHCP. It's really really sucky and impacts the kids and myself working from home.
Tried all kinds of things, but the damn thing keeps crapping out randomly. I need to get them to look at this, but even with their automated system, and hacving them reset the Cable Modem remotely, it still fails randomly.
Cheers, John