I too had water-related signal integrity issues at the street that Spectrum techs resolved with a couple visits before Thanksgiving. The SI issues were causing sporadic ~10% packet loss and lots of correctable/uncorrectable errors as reported by my Arris modem status page (mine is at http://192.168.100.1/ by default), high ping times, and frequent drops. Besides the moisture, the tech also told me the tap needed an upgrade. Since then the issues have been resolved. -BR On Tue, Dec 8, 2020 at 12:34 PM Bacon, John via WLUG <wlug@lists.wlug.org> wrote:
Hello,
I have an issue a few years back that I would get pixelated video and my internet would drop out.
I have several Tech that did everything from replace my cable box all the way to replace every connector an line.
Still didn’t help.
Fortunately I got one Tech that was from town and had a vested interest in the system because he was a user and from town.
So he started checking things from inside the house and checking the signal levels and found a few issues. So he traced it up the line. Come to find out it was a bad tap on the pole. This particular tap had been full of water. At this point they were able to get it replaced.
As another note if you get a modem from charter they no longer give you access to the Modems dashboard. It is better to get your own modem and that way they can’t take the dashboard away.
On another side note if you have Charter Video services try channel 2199. It’s a hidden diagnostic menu.
John Bacon – K1JWB
WORCESTER POLYTECHNIC INSTITUTE
Network Operations
100 Institute Road
Worcester, MA | 01609-2280
508-831-5000
*From:* Dan Kaiser via WLUG <wlug@lists.wlug.org> *Sent:* Tuesday, December 8, 2020 9:36 AM *To:* Worcester Linux Users' Group General Discussion <wlug@lists.wlug.org
*Cc:* randyokc@gmail.com; Dan Kaiser <dank2878@gmail.com> *Subject:* [EXT] [WLUG] Re: Charter internet - lots of drops for others?
I have the same issues with Charter that John describes here in Dudley. We'll go a while without issues, then it will be a problem again for a few weeks.
Just this past Saturday my wife had to cancel ESL classes she teaches from home due to inconsistent coverage.
When calling Charter they say there isn't an outage, but someone in the local neighborhood group (two roads over from us) said a tech told him there was some equipment they were working on recently.
I'm positive it isn't the router. And I'm pointed to OpenDNS servers.
On Tue, Dec 8, 2020, 9:09 AM Randy Cole via WLUG <wlug@lists.wlug.org> wrote:
John, When we had a customer-owned Motorola Sharkfin-style modem, which was either Docsis 1.0 or pre-Docsis, Charter Communications dba Spectrum started deliberately screwing with the connection; It would go down about once a day, right around like 8PM or midnight, and you would have to powercycle it and it would work. Finally called them, they wanted us to upgrade to one of their cable modems, which they provide for "free". Didn't send an email or a letter like a normal company would but forced you to call them!!
In our area they give you a www.hitrontech.com <https://nam03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.hitrontech.com%2F&data=04%7C01%7Cjbacon2%40wpi.edu%7Cc18c12ed31404b19740608d89b87400f%7C589c76f5ca1541f9884b55ec15a0672a%7C0%7C0%7C637430352637108996%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eNcD%2FuB8til1Mb5ktNPm9eXqLKEx8H7YQPwMKwRwiwY%3D&reserved=0> Docsys 3.1 eMTA EN2251 PC15 modem with two telephone connectors and a theoretical battery-backup connector (does anybody use the battery backup or have their cablemodem on a UPS? Does it even work?) It's physically way larger than it should be. All web pages, configuration, logs are disabled so the customer cannot troubleshoot anything themselves. Can log in to your MySpectrum app and "check the connection" which sometimes can wake the thing up when it is disconnected.
I've read on the internetzzz that you can have problems such as failing analog amplifiers in their cable plant cause hard to diagnose intermittent problems, and also that Docsis 3.1 is more sensitive to line quality than Docsis 3.0. My biggest concerns include the rising price of their internet service.
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