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Re: [EXT] Charter internet - lots of drops for others?

by Chuck Anderson

Does your modem actually lose sync with the head end during a 3-5 minute outage? You would see the US/DS lights go out for example, then start blinking as the modem tries to acquire a signal. If you have an ARRIS cable modem, you might be able to connect to 192.168.100.1 and get a statistics page and/or event log. Note that you may have to bypass any external router and connect directly to the cable modem to be able to communicate with it. Does your Cable TV also go out at the same time? What about Charter Voice (if you have that)? On Mon, Dec 07, 2020 at 02:30:20PM -0500, E Johnson wrote: > I’ve had this in more than one location. Usually worst in winter. It sounds > like water/ice in the hole, failing weatherproofing where the line in the > street connects to the line going to the local node box. The best > explanation one of their senior line techs was, that rain water eventually > works into a connector somewhere, which then in freezing/thawing situations > causes little micro outage glitches. > > If it’s this, then in a spell of dry, fair weather you won’t have this. > Worst after rain which then freezes. > > That is, it sounds like a LINE issue rather than something a housecall tech > has to fix. > > Can you get into your modem to see its recent event log? > > Liz J > > On Mon, Dec 7, 2020 at 14:10 John Stoffel via WLUG <wlug(a)lists.wlug.org> > wrote: > > > > > That's exactly what I do, all my internal machines points to my > > internal DNS server. > > > > It's not DNS as the problem, it's literally that the connection drops, > > I can't ping anything in the internet, etc. This recovers after 3-5 > > minutes on it's own, so I *strongly* suspect it's a Charter problem > > here in town (Boylston). > > > > I've had charter for probably close to 20 years, and this is by *far* > > the worst I've ever seen it here. I guess I'll also ask around in my > > Town FB group to see is anyone else is seeing these problems. > > > > John > > > > > > Chuck> Or just run your own fully recursive (not forwarding) DNS resolver > > on your own router... > > > > >> We have had Charter | Spectrum Internet for around 12 years. > > >> > > >> One thing I've noticed is their Charter Owned DNS servers are down (or > > really slow) a lot. > > >> > > >> When mine was down I found I could ping by IP number, but not by name. > > Consider pointing both your DNS servers elsewhere. Easy enough to test for > > a week. > > >> > > >> It's makes my home WiFi users happier. > > >> > > >> Joel > > >> > > >> On December 7, 2020 1:31:41 PM John Eismeier via WLUG < > > wlug(a)lists.wlug.org> wrote: > > >> > > >> > I have been using Charter/Spectrum all day without drops. I am > > working > > >> > in Worcster all day today. > > >> > > > >> > John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: > > >> > > > >> >> Hi all, > > >> >> > > >> >> Has anyone else with Charter/Spectrum noticed that they're seeing > > alot > > >> >> more short 2-5 minute outages with Spectrum? Basically it all drops, > > >> >> then a few minutes on my router (OPNsense 20.7.<latest> running on a > > >> >> PCengines.sh APU4d4) I get the exact same IP address renewed via > > >> >> DHCP. It's really really sucky and impacts the kids and myself > > >> >> working from home. > > >> >> > > >> >> Tried all kinds of things, but the damn thing keeps crapping out > > >> >> randomly. I need to get them to look at this, but even with their > > >> >> automated system, and hacving them reset the Cable Modem remotely, it > > >> >> still fails randomly. > > >> >> > > >> >> Cheers, > > >> >> John

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by E Johnson

I’ve had this in more than one location. Usually worst in winter. It sounds like water/ice in the hole, failing weatherproofing where the line in the street connects to the line going to the local node box. The best explanation one of their senior line techs was, that rain water eventually works into a connector somewhere, which then in freezing/thawing situations causes little micro outage glitches. If it’s this, then in a spell of dry, fair weather you won’t have this. Worst after rain which then freezes. That is, it sounds like a LINE issue rather than something a housecall tech has to fix. Can you get into your modem to see its recent event log? Liz J On Mon, Dec 7, 2020 at 14:10 John Stoffel via WLUG <wlug(a)lists.wlug.org> wrote: > > That's exactly what I do, all my internal machines points to my > internal DNS server. > > It's not DNS as the problem, it's literally that the connection drops, > I can't ping anything in the internet, etc. This recovers after 3-5 > minutes on it's own, so I *strongly* suspect it's a Charter problem > here in town (Boylston). > > I've had charter for probably close to 20 years, and this is by *far* > the worst I've ever seen it here. I guess I'll also ask around in my > Town FB group to see is anyone else is seeing these problems. > > John > > > Chuck> Or just run your own fully recursive (not forwarding) DNS resolver > on your own router... > > >> We have had Charter | Spectrum Internet for around 12 years. > >> > >> One thing I've noticed is their Charter Owned DNS servers are down (or > really slow) a lot. > >> > >> When mine was down I found I could ping by IP number, but not by name. > Consider pointing both your DNS servers elsewhere. Easy enough to test for > a week. > >> > >> It's makes my home WiFi users happier. > >> > >> Joel > >> > >> On December 7, 2020 1:31:41 PM John Eismeier via WLUG < > wlug(a)lists.wlug.org> wrote: > >> > >> > I have been using Charter/Spectrum all day without drops. I am > working > >> > in Worcster all day today. > >> > > >> > John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: > >> > > >> >> Hi all, > >> >> > >> >> Has anyone else with Charter/Spectrum noticed that they're seeing > alot > >> >> more short 2-5 minute outages with Spectrum? Basically it all drops, > >> >> then a few minutes on my router (OPNsense 20.7.<latest> running on a > >> >> PCengines.sh APU4d4) I get the exact same IP address renewed via > >> >> DHCP. It's really really sucky and impacts the kids and myself > >> >> working from home. > >> >> > >> >> Tried all kinds of things, but the damn thing keeps crapping out > >> >> randomly. I need to get them to look at this, but even with their > >> >> automated system, and hacving them reset the Cable Modem remotely, it > >> >> still fails randomly. > >> >> > >> >> Cheers, > >> >> John > _______________________________________________ > WLUG mailing list -- wlug(a)lists.wlug.org > To unsubscribe send an email to wlug-leave(a)lists.wlug.org > Create Account: https://wlug.mailman3.com/accounts/signup/ > Change Settings: > https://wlug.mailman3.com/postorius/lists/wlug.lists.wlug.org/ > Web Forum/Archive: > https://wlug.mailman3.com/hyperkitty/list/wlug@lists.wlug.org/message/HUA43… >

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by Steven Thibault

I had the exact problem when I moved to Spencer. After a month of frustration and debugging, I had a Spectrum tech come out, and after 30 seconds of describing the problem, he said, oh I’m almost certain that’s your modem and listed the model, make type, and off the top of his head. He replaced it and a few aging cable lines and I’ve been much better since. > On Dec 7, 2020, at 2:09 PM, John Stoffel via WLUG <wlug(a)lists.wlug.org> wrote: > > > That's exactly what I do, all my internal machines points to my > internal DNS server. > > It's not DNS as the problem, it's literally that the connection drops, > I can't ping anything in the internet, etc. This recovers after 3-5 > minutes on it's own, so I *strongly* suspect it's a Charter problem > here in town (Boylston). > > I've had charter for probably close to 20 years, and this is by *far* > the worst I've ever seen it here. I guess I'll also ask around in my > Town FB group to see is anyone else is seeing these problems. > > John > > > Chuck> Or just run your own fully recursive (not forwarding) DNS resolver on your own router... > >>> We have had Charter | Spectrum Internet for around 12 years. >>> >>> One thing I've noticed is their Charter Owned DNS servers are down (or really slow) a lot. >>> >>> When mine was down I found I could ping by IP number, but not by name. Consider pointing both your DNS servers elsewhere. Easy enough to test for a week. >>> >>> It's makes my home WiFi users happier. >>> >>> Joel >>> >>> On December 7, 2020 1:31:41 PM John Eismeier via WLUG <wlug(a)lists.wlug.org> wrote: >>> >>>> I have been using Charter/Spectrum all day without drops. I am working >>>> in Worcster all day today. >>>> >>>> John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: >>>> >>>>> Hi all, >>>>> >>>>> Has anyone else with Charter/Spectrum noticed that they're seeing alot >>>>> more short 2-5 minute outages with Spectrum? Basically it all drops, >>>>> then a few minutes on my router (OPNsense 20.7.<latest> running on a >>>>> PCengines.sh APU4d4) I get the exact same IP address renewed via >>>>> DHCP. It's really really sucky and impacts the kids and myself >>>>> working from home. >>>>> >>>>> Tried all kinds of things, but the damn thing keeps crapping out >>>>> randomly. I need to get them to look at this, but even with their >>>>> automated system, and hacving them reset the Cable Modem remotely, it >>>>> still fails randomly. >>>>> >>>>> Cheers, >>>>> John > _______________________________________________ > WLUG mailing list -- wlug(a)lists.wlug.org > To unsubscribe send an email to wlug-leave(a)lists.wlug.org > Create Account: https://wlug.mailman3.com/accounts/signup/ > Change Settings: https://wlug.mailman3.com/postorius/lists/wlug.lists.wlug.org/ > Web Forum/Archive: https://wlug.mailman3.com/hyperkitty/list/wlug@lists.wlug.org/message/HUA43…

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by Steven Thibault

I’ve been using an OPNsenser firewall on Charter Spectrum since I moved, and it was my only choice. I set up Unbound DNS to point to cloud flare’s DNS as a backup and its worked really well. Extra bonus, it supports a number of DNS Blacklists as well as custom ones for blocking adds, tracking,…,etc. Its a very granular way to manage your external access, The only down side is its not purely based on Linux but Free BSD. On the flip side, its web interface is really good, and you rarely if ever have two drop to the terminal after install. > On Dec 7, 2020, at 2:03 PM, Chuck Anderson via WLUG <wlug(a)lists.wlug.org> wrote: > > Or just run your own fully recursive (not forwarding) DNS resolver on your own router... > > On Mon, Dec 07, 2020 at 01:57:02PM -0500, Joel via WLUG wrote: >> We have had Charter | Spectrum Internet for around 12 years. >> >> One thing I've noticed is their Charter Owned DNS servers are down (or really slow) a lot. >> >> When mine was down I found I could ping by IP number, but not by name. Consider pointing both your DNS servers elsewhere. Easy enough to test for a week. >> >> It's makes my home WiFi users happier. >> >> Joel >> >> On December 7, 2020 1:31:41 PM John Eismeier via WLUG <wlug(a)lists.wlug.org> wrote: >> >>> I have been using Charter/Spectrum all day without drops. I am working >>> in Worcster all day today. >>> >>> John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: >>> >>>> Hi all, >>>> >>>> Has anyone else with Charter/Spectrum noticed that they're seeing alot >>>> more short 2-5 minute outages with Spectrum? Basically it all drops, >>>> then a few minutes on my router (OPNsense 20.7.<latest> running on a >>>> PCengines.sh APU4d4) I get the exact same IP address renewed via >>>> DHCP. It's really really sucky and impacts the kids and myself >>>> working from home. >>>> >>>> Tried all kinds of things, but the damn thing keeps crapping out >>>> randomly. I need to get them to look at this, but even with their >>>> automated system, and hacving them reset the Cable Modem remotely, it >>>> still fails randomly. >>>> >>>> Cheers, >>>> John > _______________________________________________ > WLUG mailing list -- wlug(a)lists.wlug.org > To unsubscribe send an email to wlug-leave(a)lists.wlug.org > Create Account: https://wlug.mailman3.com/accounts/signup/ <https://wlug.mailman3.com/accounts/signup/> > Change Settings: https://wlug.mailman3.com/postorius/lists/wlug.lists.wlug.org/ <https://wlug.mailman3.com/postorius/lists/wlug.lists.wlug.org/> > Web Forum/Archive: https://wlug.mailman3.com/hyperkitty/list/wlug@lists.wlug.org/message/PE7BM… <https://wlug.mailman3.com/hyperkitty/list/wlug@lists.wlug.org/message/PE7BM…>

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by John Stoffel

That's exactly what I do, all my internal machines points to my internal DNS server. It's not DNS as the problem, it's literally that the connection drops, I can't ping anything in the internet, etc. This recovers after 3-5 minutes on it's own, so I *strongly* suspect it's a Charter problem here in town (Boylston). I've had charter for probably close to 20 years, and this is by *far* the worst I've ever seen it here. I guess I'll also ask around in my Town FB group to see is anyone else is seeing these problems. John Chuck> Or just run your own fully recursive (not forwarding) DNS resolver on your own router... >> We have had Charter | Spectrum Internet for around 12 years. >> >> One thing I've noticed is their Charter Owned DNS servers are down (or really slow) a lot. >> >> When mine was down I found I could ping by IP number, but not by name. Consider pointing both your DNS servers elsewhere. Easy enough to test for a week. >> >> It's makes my home WiFi users happier. >> >> Joel >> >> On December 7, 2020 1:31:41 PM John Eismeier via WLUG <wlug(a)lists.wlug.org> wrote: >> >> > I have been using Charter/Spectrum all day without drops. I am working >> > in Worcster all day today. >> > >> > John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: >> > >> >> Hi all, >> >> >> >> Has anyone else with Charter/Spectrum noticed that they're seeing alot >> >> more short 2-5 minute outages with Spectrum? Basically it all drops, >> >> then a few minutes on my router (OPNsense 20.7.<latest> running on a >> >> PCengines.sh APU4d4) I get the exact same IP address renewed via >> >> DHCP. It's really really sucky and impacts the kids and myself >> >> working from home. >> >> >> >> Tried all kinds of things, but the damn thing keeps crapping out >> >> randomly. I need to get them to look at this, but even with their >> >> automated system, and hacving them reset the Cable Modem remotely, it >> >> still fails randomly. >> >> >> >> Cheers, >> >> John

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by Chuck Anderson

Or just run your own fully recursive (not forwarding) DNS resolver on your own router... On Mon, Dec 07, 2020 at 01:57:02PM -0500, Joel via WLUG wrote: > We have had Charter | Spectrum Internet for around 12 years. > > One thing I've noticed is their Charter Owned DNS servers are down (or really slow) a lot. > > When mine was down I found I could ping by IP number, but not by name. Consider pointing both your DNS servers elsewhere. Easy enough to test for a week. > > It's makes my home WiFi users happier. > > Joel > > On December 7, 2020 1:31:41 PM John Eismeier via WLUG <wlug(a)lists.wlug.org> wrote: > > > I have been using Charter/Spectrum all day without drops. I am working > > in Worcster all day today. > > > > John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: > > > >> Hi all, > >> > >> Has anyone else with Charter/Spectrum noticed that they're seeing alot > >> more short 2-5 minute outages with Spectrum? Basically it all drops, > >> then a few minutes on my router (OPNsense 20.7.<latest> running on a > >> PCengines.sh APU4d4) I get the exact same IP address renewed via > >> DHCP. It's really really sucky and impacts the kids and myself > >> working from home. > >> > >> Tried all kinds of things, but the damn thing keeps crapping out > >> randomly. I need to get them to look at this, but even with their > >> automated system, and hacving them reset the Cable Modem remotely, it > >> still fails randomly. > >> > >> Cheers, > >> John

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by Joel

We have had Charter | Spectrum Internet for around 12 years. One thing I've noticed is their Charter Owned DNS servers are down (or really slow) a lot. When mine was down I found I could ping by IP number, but not by name. Consider pointing both your DNS servers elsewhere. Easy enough to test for a week. It's makes my home WiFi users happier. Joel On December 7, 2020 1:31:41 PM John Eismeier via WLUG <wlug(a)lists.wlug.org> wrote: > I have been using Charter/Spectrum all day without drops. I am working > in Worcster all day today. > > John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: > >> Hi all, >> >> Has anyone else with Charter/Spectrum noticed that they're seeing alot >> more short 2-5 minute outages with Spectrum? Basically it all drops, >> then a few minutes on my router (OPNsense 20.7.<latest> running on a >> PCengines.sh APU4d4) I get the exact same IP address renewed via >> DHCP. It's really really sucky and impacts the kids and myself >> working from home. >> >> Tried all kinds of things, but the damn thing keeps crapping out >> randomly. I need to get them to look at this, but even with their >> automated system, and hacving them reset the Cable Modem remotely, it >> still fails randomly. >> >> Cheers, >> John >> _______________________________________________ >> WLUG mailing list -- wlug(a)lists.wlug.org >> To unsubscribe send an email to wlug-leave(a)lists.wlug.org >> Create Account: https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwlug.mail… >> Change Settings: https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwlug.mail… >> Web Forum/Archive: https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwlug.mail… > _______________________________________________ > WLUG mailing list -- wlug(a)lists.wlug.org > To unsubscribe send an email to wlug-leave(a)lists.wlug.org > Create Account: https://wlug.mailman3.com/accounts/signup/ > Change Settings: https://wlug.mailman3.com/postorius/lists/wlug.lists.wlug.org/ > Web Forum/Archive: https://wlug.mailman3.com/hyperkitty/list/wlug@lists.wlug.org/message/X2QWO…

Dec. 7, 2020

Re: [EXT] Charter internet - lots of drops for others?

by John Eismeier

I have been using Charter/Spectrum all day without drops. I am working in Worcster all day today. John Stoffel via WLUG <wlug(a)lists.wlug.org> writes: > Hi all, > > Has anyone else with Charter/Spectrum noticed that they're seeing alot > more short 2-5 minute outages with Spectrum? Basically it all drops, > then a few minutes on my router (OPNsense 20.7.<latest> running on a > PCengines.sh APU4d4) I get the exact same IP address renewed via > DHCP. It's really really sucky and impacts the kids and myself > working from home. > > Tried all kinds of things, but the damn thing keeps crapping out > randomly. I need to get them to look at this, but even with their > automated system, and hacving them reset the Cable Modem remotely, it > still fails randomly. > > Cheers, > John > _______________________________________________ > WLUG mailing list -- wlug(a)lists.wlug.org > To unsubscribe send an email to wlug-leave(a)lists.wlug.org > Create Account: https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwlug.mail… > Change Settings: https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwlug.mail… > Web Forum/Archive: https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwlug.mail…

Dec. 7, 2020

Charter internet - lots of drops for others?

by John Stoffel

Hi all, Has anyone else with Charter/Spectrum noticed that they're seeing alot more short 2-5 minute outages with Spectrum? Basically it all drops, then a few minutes on my router (OPNsense 20.7.<latest> running on a PCengines.sh APU4d4) I get the exact same IP address renewed via DHCP. It's really really sucky and impacts the kids and myself working from home. Tried all kinds of things, but the damn thing keeps crapping out randomly. I need to get them to look at this, but even with their automated system, and hacving them reset the Cable Modem remotely, it still fails randomly. Cheers, John

Dec. 7, 2020

Re: WLUG meeting November 19th, 2020: Topic: Gamerzilla! Presenter: Dennis Payne

by John Stoffel

Dennis> Thanks for everyone listening to my talk. Been putting Dennis> together changes to make the presentation better. And a big thank you for putting up with my comments! I hope you took them in the spirit they were offered, and not me being a jerk. I'm not a programmer, but as a long time sysadmin who's worked on compiling various programs over the years and tweaking them to work, I think I have a decent idea of good APIs.... at least I like to think so! :-) Cheers, John

Nov. 22, 2020