November 2009 - WLUG - wlug.mailman3.com

Re: [Wlug] HSI Vent Maybe Help?

by Richard Klein

On Wed, Nov 4, 2009 at 1:33 PM, Gary Hanley <gary(a)hanley.net> wrote: > > So I'm thinking, what is "HSI". Is there a new broadband product that > I haven't heard of? So I went to the Verizon site and as far as I can > tell they've renamed their previous DSL offerings as HSI for High > Speed Internet. > > Is this the case? What was the point of that? Simple marketing, or is > it in fact a different product built on DSL? . A lot of people seem to have the mis-conception that DSL is necessarily slower than cable. -- Rich Sent from Marlborough, MA, United States

Nov. 4, 2009

Re: [Wlug] HSI Vent Maybe Help?

by Gary Hanley

On Wed, 4 Nov 2009, Ted Nebus wrote: > I signed up for Verizon HSI. So I'm thinking, what is "HSI". Is there a new broadband product that I haven't heard of? So I went to the Verizon site and as far as I can tell they've renamed their previous DSL offerings as HSI for High Speed Internet. Is this the case? What was the point of that? Simple marketing, or is it in fact a different product built on DSL? . -- Gary

Nov. 4, 2009

Re: [Wlug] HSI Vent Maybe Help?

by Richard Klein

On Wed, Nov 4, 2009 at 11:33 AM, Chuck Anderson <cra(a)wpi.edu> wrote: > On Wed, Nov 04, 2009 at 09:17:54AM -0500, Ted Nebus wrote: >> Is there a more linux-friendly HSI provider in Worcester? > > Speakeasy. Seconded. Speakeasy's support, even for Linux, is top-notch, but you rarely need it. http://speakeasy.net/ -- Rich Sent from Marlborough, MA, United States

Nov. 4, 2009

Re: [Wlug] Wlug Digest, Vol 73, Issue 1

by Ted Nebus

> > What model modem did they give you, and are you using a separate router? > > Greg I am just using the one computer, no router independent of the DSL modem, if im not mistaken Its a westell. The default User/PW is admin and password (for anyone in the future who has this problem). I will likely get a wireless router after I get a laptop for work (Im a researcher for a labor union). > On Wed, Nov 04, 2009 at 09:17:54AM -0500, Ted Nebus wrote: >> Is there a more linux-friendly HSI provider in Worcester? > > Speakeasy. Thanks, if I continue having trouble I will seek out speakeasy. Ted

Nov. 4, 2009

Re: [Wlug] HSI Vent Maybe Help?

by j＠jimbodude.net

They are not. Mention Linux and you get "Sorry, we don't support Linux. I can't help you with your problem." or the famous "What is Linux?" It took me almost a month to convince them that my line was bad and to send a technician out... They were not interested in any issues that I proved on my own. JCialdea On Wed, 4 Nov 2009 12:13:48 -0500, Randy Cole <randyokc(a)gmail.com> wrote: > Chuck, > Your other choice would be Charter, which is the cable company. As for > whether they are Linux friendly I don't know. > > -----Original Message----- > From: Chuck Anderson <cra(a)WPI.EDU> > Sent: Wednesday, November 04, 2009 11:33 AM > To: wlug(a)mail.wlug.org > Subject: Re: [Wlug] HSI Vent Maybe Help? > > On Wed, Nov 04, 2009 at 09:17:54AM -0500, Ted Nebus wrote: >> Is there a more linux-friendly HSI provider in Worcester? > > Speakeasy. > _______________________________________________ > Wlug mailing list > Wlug(a)mail.wlug.org > http://mail.wlug.org/mailman/listinfo/wlug > > > _______________________________________________ > Wlug mailing list > Wlug(a)mail.wlug.org > http://mail.wlug.org/mailman/listinfo/wlug

Nov. 4, 2009

Re: [Wlug] HSI Vent Maybe Help?

by Randy Cole

Chuck, Your other choice would be Charter, which is the cable company. As for whether they are Linux friendly I don't know. -----Original Message----- From: Chuck Anderson <cra(a)WPI.EDU> Sent: Wednesday, November 04, 2009 11:33 AM To: wlug(a)mail.wlug.org Subject: Re: [Wlug] HSI Vent Maybe Help? On Wed, Nov 04, 2009 at 09:17:54AM -0500, Ted Nebus wrote: > Is there a more linux-friendly HSI provider in Worcester? Speakeasy. _______________________________________________ Wlug mailing list Wlug(a)mail.wlug.org http://mail.wlug.org/mailman/listinfo/wlug

Nov. 4, 2009

Re: [Wlug] HSI Vent Maybe Help?

by Chuck Anderson

On Wed, Nov 04, 2009 at 09:17:54AM -0500, Ted Nebus wrote: > Is there a more linux-friendly HSI provider in Worcester? Speakeasy.

Nov. 4, 2009

Re: [Wlug] HSI Vent Maybe Help?

by Gregory Avedissian

Hi, Ted! Welcome to Wormtown. Sounds like you got some good support from Verizon, if the person actually helped you after you said you were using linux. I've never had good luck with that. Sometimes I lie and say I'm using windows, and sometimes I tell the truth. Mostly, I don't call Verizon tech support because, 1. I rarely have problems with the service, and 2. when I do, they're generally less than helpful. Ignore the CD they gave you. Assuming they gave you a combination modem/router, all you have to do is open a web browser and put in the address, 192.168.1.1 to get to the router setup utility. If you can get to that point, a Verizon tech can step you through it. With DSL, it's just a matter of setting it to PPOE and entering your Verizon username and password. (and turning off or securing the open wireless and maybe even remote administration that are default settings, and possibly turning on the firewall.) What model modem did they give you, and are you using a separate router? Greg Ted Nebus wrote: > Hi! > > I am new to the area, and a long time Linux user (not uber geek, just user). > > I signed up for Verizon HSI. I finally got service yesterday, I rushed > hope plugged in my equipment, and called up to tell them their > "start-up" CD won't work. I wanted to know how to work around that. > > I worked through the menu, and entered non-Windows, Non-Mac OS X > operating system. I was actually excited to find out that I had that > option! When I got through, I explained my problem, and after he asked > me to spell "Debian" I knew I was in trouble. After putting me on > hold, he told me that he had to check his notes, and gave me a number, > and told me to call it, because I have a Mac. I explained to him that > I don't have a Mac, and then he said to call the number. > > I called, and it was the number for Linksys customer support. > > I called back, and fortunately got through to someone who knew that > Linux was an operating system. He said they don't support linux, but > then helped me anyway. Ultimately, they found out my line is broken > and a tech will be coming. > > Why would Verizon give me false hope that they support non-PC and > non-Mac operating system? Is there a more linux-friendly HSI provider > in Worcester? > > Thanks for hearing me out, > > Ted > _______________________________________________ > Wlug mailing list > Wlug(a)mail.wlug.org > http://mail.wlug.org/mailman/listinfo/wlug >

Nov. 4, 2009

HSI Vent Maybe Help?

by Ted Nebus

Hi! I am new to the area, and a long time Linux user (not uber geek, just user). I signed up for Verizon HSI. I finally got service yesterday, I rushed hope plugged in my equipment, and called up to tell them their "start-up" CD won't work. I wanted to know how to work around that. I worked through the menu, and entered non-Windows, Non-Mac OS X operating system. I was actually excited to find out that I had that option! When I got through, I explained my problem, and after he asked me to spell "Debian" I knew I was in trouble. After putting me on hold, he told me that he had to check his notes, and gave me a number, and told me to call it, because I have a Mac. I explained to him that I don't have a Mac, and then he said to call the number. I called, and it was the number for Linksys customer support. I called back, and fortunately got through to someone who knew that Linux was an operating system. He said they don't support linux, but then helped me anyway. Ultimately, they found out my line is broken and a tech will be coming. Why would Verizon give me false hope that they support non-PC and non-Mac operating system? Is there a more linux-friendly HSI provider in Worcester? Thanks for hearing me out, Ted

Nov. 4, 2009