Hi, Ted! Welcome to Wormtown. Sounds like you got some good support from Verizon, if the person actually helped you after you said you were using linux. I've never had good luck with that. Sometimes I lie and say I'm using windows, and sometimes I tell the truth. Mostly, I don't call Verizon tech support because, 1. I rarely have problems with the service, and 2. when I do, they're generally less than helpful. Ignore the CD they gave you. Assuming they gave you a combination modem/router, all you have to do is open a web browser and put in the address, 192.168.1.1 to get to the router setup utility. If you can get to that point, a Verizon tech can step you through it. With DSL, it's just a matter of setting it to PPOE and entering your Verizon username and password. (and turning off or securing the open wireless and maybe even remote administration that are default settings, and possibly turning on the firewall.) What model modem did they give you, and are you using a separate router? Greg Ted Nebus wrote:
Hi!
I am new to the area, and a long time Linux user (not uber geek, just user).
I signed up for Verizon HSI. I finally got service yesterday, I rushed hope plugged in my equipment, and called up to tell them their "start-up" CD won't work. I wanted to know how to work around that.
I worked through the menu, and entered non-Windows, Non-Mac OS X operating system. I was actually excited to find out that I had that option! When I got through, I explained my problem, and after he asked me to spell "Debian" I knew I was in trouble. After putting me on hold, he told me that he had to check his notes, and gave me a number, and told me to call it, because I have a Mac. I explained to him that I don't have a Mac, and then he said to call the number.
I called, and it was the number for Linksys customer support.
I called back, and fortunately got through to someone who knew that Linux was an operating system. He said they don't support linux, but then helped me anyway. Ultimately, they found out my line is broken and a tech will be coming.
Why would Verizon give me false hope that they support non-PC and non-Mac operating system? Is there a more linux-friendly HSI provider in Worcester?
Thanks for hearing me out,
Ted _______________________________________________ Wlug mailing list Wlug@mail.wlug.org http://mail.wlug.org/mailman/listinfo/wlug