Chuck Noyes wrote, on Nov 23, 2011 at 18:13 EST:
Hi All,
I'm getting fed up with Verizon's inability to fix their DSL service - it's been incredibly slow for the last couple of months. Customer support has been no help. So, I'm curious what ISP people like (and don't like). I'd prefer a local one, but at this point, I'm not fussy. I'm looking for something reliable. We have Charter as the cable TV provider. I don't know if I want to go that route.
I cannot get DSL where I live (too rural), and my town is contracted with Charter for Cable, so my options are limited here, but when I lived in Somerville a few years back, I had service from Cyberonic. I liked them mostly because they were local. They're in Worcester, and I actually signed up with them in-person. Got a free mug. But that was years ago... Where I live now has had Charter for about 9 years now, and we've even had the same (rented) SB4100 cable modem the whole time. It's only DOCSYS 1.1, but we get the speeds we're paying for, and the old hardware works fine, so we don't complain (nor have we had to). I haven't had to deal with Support in years. -- Aaron Haviland