>>>>> "Randy" == Randy Cole via WLUG <wlug@lists.wlug.org> writes:
Randy> When we had a customer-owned Motorola Sharkfin-style modem,
Randy> which was either Docsis 1.0 or pre-Docsis, Charter
Randy> Communications dba Spectrum started deliberately screwing
Randy> with the connection; It would go down about once a day,
Randy> right around like 8PM or midnight, and you would have to
Randy> powercycle it and it would work. Finally called them, they
Randy> wanted us to upgrade to one of their cable modems, which
Randy> they provide for "free". Didn't send an email or a letter
Randy> like a normal company would but forced you to call them!!
I too used to have one of those, and it worked great for years, then
they forced us to use their own modem.
Randy> In our area they give you a www.hitrontech.com Docsys 3.1 eMTA
Randy> EN2251 PC15 modem with two telephone connectors and a
Randy> theoretical battery-backup connector (does anybody use the
Randy> battery backup or have their cablemodem on a UPS? Does it even
Randy> work?) It's physically way larger than it should be. All web
Randy> pages, configuration, logs are disabled so the customer cannot
Randy> troubleshoot anything themselves. Can log in to your
Randy> MySpectrum app and "check the connection" which sometimes can
Randy> wake the thing up when it is disconnected.
This is what I've got right now too. Next time there's an outage,
I'll check if my phone (via charter) is also down or not. If it is,
then that points to a HiTron or cable issue. I did have my outside
cable replaced a few years ago due to noise issues, but they took care
of it.
Randy> I've read on the internetzzz that you can have problems such as
Randy> failing analog amplifiers in their cable plant cause hard to
Randy> diagnose intermittent problems, and also that Docsis 3.1 is
Randy> more sensitive to line quality than Docsis 3.0. My biggest
Randy> concerns include the rising price of their internet service.
Me too, I'm getting ready to dump all but internet service since all
we mostly get is spam calls on the land line. Why pay for it when we
all have cells? But... it's the number everyone knows about for
almost 20 years. It would be a bit painful unless I got it turned
into a virtual number that rang my cell. But then I'd get tons of
spam calls.
Sign up for Google Voice and migrate the number over. Then you can add your mobile number to it. Also, they have an option to always screen calls unless they come from a known pool of contacts or just shunt calls to voicemail in other cases (which doesn't ring you at all). When we moved a few years ago, we lived somewhere temporarily while we were building our house and I did this with the number we had for our land line at our previous place which was the same for almost 15 years. It really helps keep things sane to not have to update all that if you move.
So next time it happens, I need to try the land line and look at the
cable modem lights (only two on there, fucking hate that box) and then
start escalating with Charter. Assuming I can get someone on the
line.
I'd even be willing to buy my own, instead of paying their fees.
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